Introduction
Welcome to the official website of Royce Union® (royce-union.com), a premier destination for high-quality bicycles, including mountain bikes, gravel bikes, and electric bikes. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or using the Royce Union® website, you agree to be bound by these Terms. Your continued use of our website constitutes your acceptance of these Terms in their entirety.
At Royce Union®, we are committed to providing exceptional cycling experiences through our innovative bike designs, superior craftsmanship, and dedicated customer service. These Terms are designed to ensure a positive and secure experience for all users while protecting both your rights and ours.
Definitions
For clarity in these Terms and Conditions, the following definitions apply:
- “Website” refers to the Royce Union® website accessible at royce-union.com and all associated subdomains.
- “Company,” “we,” “us,” or “our” refers to Royce Union®, its parent company, subsidiaries, affiliates, and assigns.
- “User,” “you,” or “your” refers to any individual or entity accessing or using our Website.
- “Products” refers to any bicycles, parts, accessories, or other merchandise available for purchase through our Website.
- “Content” refers to all text, images, videos, graphics, designs, and other materials displayed on or accessible through our Website.
- “Account” refers to a registered user profile created on our Website.
- “Services” refers to any offerings provided through our Website, including but not limited to product information, warranty services, customer support, and online purchasing capabilities.
Account Registration and Security
Account Creation
To make purchases or access certain features of our Website, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information. We reserve the right to suspend or terminate accounts that contain false or misleading information.
Account Security
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must notify us immediately of any unauthorized use of your account or any other security breach. We cannot and will not be liable for any loss or damage arising from your failure to comply with these security obligations.
Age Restrictions
You must be at least 18 years of age to create an account or make purchases through our Website. By creating an account or making a purchase, you represent and warrant that you are at least 18 years of age. If you are under 18, you may use our Website only with the involvement and consent of a parent or guardian.
Website Use and Content
Permitted Use
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Website for personal, non-commercial purposes. This includes viewing product information, making purchases, and using interactive features we may offer.
Prohibited Activities
You agree not to engage in any of the following activities:
- Using our Website in any manner that could interfere with, disrupt, negatively affect, or inhibit other users from fully enjoying the Website
- Using our Website in any manner that could damage, disable, overburden, or impair the functioning of the Website
- Attempting to circumvent any content-filtering techniques we employ
- Attempting to access areas of our Website to which you have not been granted access
- Using our Website to advertise or promote products or services without our prior written consent
- Collecting or harvesting any information from our Website
- Using automated means, including spiders, robots, crawlers, data mining tools, or similar methods to download data from our Website
- Reverse engineering, decompiling, disassembling, or attempting to derive the source code of our Website
- Attacking our Website via a denial-of-service attack or distributed denial-of-service attack
- Otherwise attempting to interfere with the proper working of our Website
Intellectual Property Rights
All content on our Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Royce Union® or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
The Royce Union® name, logo, and all related product and service names, design marks, and slogans are trademarks or service marks of Royce Union® or its affiliates. You may not use such marks without our prior written permission.
User-Generated Content
If our Website allows for the submission of user-generated content, you retain ownership of any content you submit. However, by submitting content to our Website, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the content in connection with our Website and our business.
You represent and warrant that any content you submit does not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights, and that the content is not unlawful, threatening, abusive, defamatory, invasive of privacy, or otherwise objectionable.
Products and Purchases
Product Information
We strive to provide accurate and complete information about our products. However, we do not warrant that product descriptions, colors, pricing, or other content is accurate, complete, reliable, current, or error-free. The actual colors, dimensions, and features of products may vary from those shown on our Website.
Pricing and Availability
All prices displayed on our Website are subject to change without notice. We reserve the right to modify or discontinue any product without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of any product.
Products are subject to availability. We reserve the right to limit quantities of products purchased by each customer.
Orders and Confirmation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for any reason up until the time of shipment. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Payment Terms
We accept various payment methods as indicated on our Website. By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that the payment information you provide is true and accurate.
For credit card payments, you authorize us to charge all fees incurred through your account to the credit card you provide. We reserve the right to verify credit card information and obtain initial credit card authorization prior to processing any order.
Shipping and Delivery
Shipping and delivery times are estimates only and cannot be guaranteed. We are not liable for any delays in shipments or deliveries. Risk of loss and title for items purchased from our Website pass to you upon delivery of the items to the carrier.
Returns and Refunds
Our return and refund policies are detailed separately on our Website. By making a purchase, you agree to be bound by these policies.
Warranty Information
Limited Warranty
Royce Union® products come with a limited warranty as specified in our warranty documentation. The limited warranty provides coverage for manufacturing defects in materials and workmanship for a specified period from the date of purchase.
Warranty Exclusions
The limited warranty does not cover damage resulting from improper assembly, maintenance, or repair; normal wear and tear; accidents; misuse; abuse; neglect; or any use of the product for which it was not designed or intended.
Warranty Claims
To make a warranty claim, you must provide proof of purchase and follow the warranty claim procedures outlined on our Website or in your product documentation. Modification of your bike or use of non-original Royce Union® parts may void your warranty.
Privacy and Data Protection
Privacy Policy
Our Privacy Policy, available separately on our Website, governs our collection, use, and disclosure of your personal information. By using our Website, you consent to the terms of our Privacy Policy.
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our Website.
Disclaimers and Limitations of Liability
Disclaimer of Warranties
THE WEBSITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE WEBSITE ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. ROYCE UNION® DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ROYCE UNION® SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; (C) ANY CONTENT OBTAINED FROM THE WEBSITE; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
IN NO EVENT SHALL ROYCE UNION®’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE WEBSITE, PRODUCTS, OR SERVICES EXCEED THE AMOUNT PAID BY YOU TO ROYCE UNION® DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE DATE OF THE CLAIM.
Indemnification
You agree to defend, indemnify, and hold harmless Royce Union®, its parent company, subsidiaries, affiliates, and their respective officers, directors, employees, agents, and representatives from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of the Website; (b) your violation of these Terms; (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right; or (d) any claim that content submitted by you causes damage to a third party.
Safety Warnings and Recommendations
Cycling Safety
Cycling involves inherent risks. Always wear appropriate safety gear, including a properly fitted helmet that meets current safety standards. Familiarize yourself with and follow all applicable traffic laws and regulations.
Product Assembly and Maintenance
Proper assembly and regular maintenance of your bicycle are essential for safe operation. If you are not confident in your ability to properly assemble or maintain your bicycle, we strongly recommend having it assembled or serviced by a qualified bicycle mechanic.
Intended Use
Use your bicycle only for its intended purpose as specified in the product documentation. Using a bicycle for purposes for which it was not designed may lead to bicycle failure, serious injury, or death.
Changes to Terms and Website
Modifications to Terms
We reserve the right to modify these Terms at any time. All changes are effective immediately upon posting to the Website. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of such changes.
Website Updates
We may update the content on our Website from time to time, but its content is not necessarily complete or up-to-date. We reserve the right to modify or discontinue all or part of our Website without notice at any time.
Dispute Resolution
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state in which Royce Union® maintains its principal place of business, without regard to its conflict of law provisions.
Arbitration
Any dispute arising under or relating in any way to these Terms or your use of the Website will be resolved by final and binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will be conducted in the city where Royce Union® maintains its principal place of business.
Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial.
Miscellaneous Provisions
Entire Agreement
These Terms, together with our Privacy Policy and any other policies or agreements referenced herein, constitute the entire agreement between you and Royce Union® regarding your use of the Website.
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect and enforceable.
No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision.
Assignment
You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without our consent shall be null and void. We may freely assign or transfer these Terms without restriction.
Force Majeure
We will not be liable for any delay or failure to perform any obligation under these Terms where the delay or failure results from any cause beyond our reasonable control, including acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
Contact Information
If you have any questions about these Terms, please contact us at:
Royce Union® Customer Service
Email: [email protected]
Phone: 1-800-769-2324
By using the Royce Union® website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.